Nykaa
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Nykaa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nykaa has 1.7 star rating based on 567 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Return refund problematic, Wrong products delivered, Ordered has been cancelled automatically after full payment.
Cons: Customer service is bad, Defective product send and disconnected the call, Damage product.Recent recommendations regarding this business are as follows: "Here onwards no purchase in this", "Do not order huge amount of products your money will be stuck", "If you want your product soon don’t order from here", "Give cash on delivery", "Anyone dont buy from this app".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nykaa has 1.7 star rating based on 567 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Return refund problematic, Wrong products delivered, Ordered has been cancelled automatically after full payment.
Cons: Customer service is bad, Defective product send and disconnected the call, Damage product.Recent recommendations regarding this business are as follows: "Here onwards no purchase in this", "Do not order huge amount of products your money will be stuck", "If you want your product soon don’t order from here", "Give cash on delivery", "Anyone dont buy from this app".
Most users ask Nykaa for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Nykaa Reviews
"Body wash my real product shampoo"
My mistake order body wash.plz return my product .my real order love beauty planet shampoo plz return product
"Return and refund"
My account will be debited by 20000.There will be no refund of money for my product. Very worst company
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Request to return my product
- Sending many missing products
Preferred solution: Full refund
User's recommendation: Here onwards no purchase in this
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged more than order value
The previous review was finally answered and they informed me they sent an additional item which they would reverse pick up. Following this, another random parcel was delivered to my doorstep and my family was charged Rs 1207 in COD for the delivery. This parcel is...
I would not have asked for you to send a replacement order if you had been upfront about charging higher price than the original order.
This is unacceptable and pathetic service on your end.
Context: I placed an order and immediately noticed my phone number was outdated. I reached out to Nykaa to fix it. They did not. Over the next two weeks, couriers attempted to deliver the items to my house but could not due to the wrong phone number.
So all the items went back to the warehouse. After this time, Nykaa reverted and offered to create a manual order, while assuring me the order value would remain the same, so I agreed. Since I had placed the order using discounts etc that were being given at the time, this was what I wanted. However, the items started arriving again but in various packages and costing different amounts than in the original order.
At this point finally all the items have been delivered through the second order they created manually, but they have charged me 647 INR more than the original order value, despite assuring me this would not be the case.
I have been trying to write them emails, but they all respond with the same text and no progress is made.
I think the customer service team is actually just bots, and don't feel like I have any human interaction with anyone when I'm emailing them. Absolutely horrible shopping experience.
- Horrible customer service
Preferred solution: Price reduction
User's recommendation: Shop elsewhere.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I didn't get my orders
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nyka sell duplicate perfumes
I have been a NYKA consumer for the longest time, much i remember, and have never ever received a counterfeit product. and with this assurance only, without giving it a second thought, placed the order for Choppard BLACK and TOM FORD fragrances on NYKA app., however, this time to my surprise, both the products received, are counterfeit products, and I have to say these are the DUPLICATES.
this is not the first time am using Choppard Black or tom ford perfumes. usually both the fragrance, once you wear them , they stay at least for 6-7 hours, bare minumum, but these ones, they hardly stay, not even for an hour.
Preferred solution: Full refund
User's recommendation: Don’t buy expensive perfumes from nyka
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Verified Buyer |
Kannur, Kerala
Bombae trimmer
Preferred solution: Full refund
User's recommendation: Plz return this not working
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Verified Buyer |
Miami, Florida
I need to edit my number for my order
I've raised my concern on Aug 12th it's been almost 4 days but still I didn't receive any update from your relevant team's side.
You've been telling the same answer from last three days. I think it shouldn't take more than three days to resolve a ticket where my issue was only to update my contact details.
My delivery person has already tried to deliver to me 4 times till now.
I can only go n receive the order delivery if and only if i get a call from them. So, I don't want to trouble them more to keep on delivering me.
How many days will it take just to update my contact number? Do you really think it takes more than 4 days to update a 10 digit number?
And I didn't hear anything from the relevant team to which my tickert has been assigned. This shows how poor Nykaa's customer service is...
It's been many years I'm using this app I always had a positive review towards it but now I regret for using it.
Now I confirm to cancel and initiate the return process of my order.
Thank you for your service.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chennai, Tamil Nadu
I want to return my product due to my product is wrong and also missing
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Verified Buyer |
Noida, Uttar Pradesh
Body wash my real product shampoo
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newbury, England
Money debited
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Verified Reviewer
Damage product
Preferred solution: Full refund
User's recommendation: Not happy
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Verified Reviewer
1) unsealed 2) Tampered seal
- First time user so idk
- First purchase so idk
Preferred solution: Full refund
User's recommendation: For premium products always shop from the offical website
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Verified Reviewer |
Kalamb, Maharashtra
Resolved: They deserve nothing not even a single star I purchased huge amount of products during sale. Prepaid the amount earlier as for discounts, suprised to find 5 of my items missing .
User's recommendation: Not at all
Patna, Bihar
Froud company nykaa it's highlights to public grievances
Ordered arrow sweatshirt through nyka men apps online on 02/02/24 whose order number was NYK-190294***-*818090, price was Rs 1130, delivered through delivery courier on 08/02/24 but brand color So it is the same but the design is different, I complained to nyka customer support Whose complaint number was 707457****11, but nyka canceled my return and replied not to return, which nyka did a big fraud with me, I complained to nyka in national consumer grievance whose complaint number is 545**** and against it. I am in pgportal and district court I will file a case, the thief is a fraud company, Nyka,
Ordered arrow sweatshirt through nyka men apps online on 02/02/24 whose order number was NYK-190294***-*818090, price was Rs 1130, delivered through delivery courier on 08/02/24 but brand color So it is the same but the design is different, I complained to nyka customer support Whose complaint number was 707457****11, but nyka canceled my return and replied not to return, which nyka did a big fraud with me, I complained to nyka in national consumer grievance whose complaint number is 545**** and against it. I am in pgportal and district court I will file a case, the thief is a fraud company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santa Cruz, Maharashtra
Incomplete order sent
User's recommendation: No no
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mumbai, Maharashtra
Received wrong and cheap item completely
User's recommendation: I want you to fix this issue and give me refund ASAP
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Verified Buyer
My return issue
Preferred solution: Full refund
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